In a time of challenge and innovation, a Colorado library card checks out more than books. Lots more.

Story first appeared in:

HUGO — While kids meander among the stacks at the Hugo Public Library, 5-year-old Letty Nuffer sits cross-legged at a table concentrating on her language skills using a borrowed laptop computer that displays a fun video to show her how to pronounce consonant blends.

Thanks to a pilot project in telehealth, Letty can access therapy for her speech delay without a four-hour round trip to Denver for an in-person appointment. By checking out an equipment kit designed to facilitate a wide range of health care consultations, Letty’s mom, Kali Nuffer, can connect directly with her therapist as well as to specially designed video lessons.

The library, already an almost daily destination for Nuffer’s family, now has become the conduit for virtual doctor’s appointments for all four of her kids — just one more service that the facility offers beyond the traditional resources for residents on the Eastern Plains. Kristin Allen, the library’s director, says this year’s addition of telehealth has started to become, well, contagious.

“I’ve had several people recently call and say, ‘How can I do this? How can I get one of those kits?’” she says. “Just come down and get a library card. That’s all you need.” 

For many Coloradans, today’s library card unlocks a lot more than books or even an ever-expanding array of digital material available from 113 public library jurisdictions across the state — and that’s particularly significant for relatively far-flung rural communities whose smaller systems account for nearly 75% of the total.

The way libraries serve the public has evolved significantly over the last several years — a trend that only accelerated during the COVID pandemic, says State Librarian Nicolle Davies. She notes that libraries “leaned into technology” for the entire range of patrons, whether that involved teaching grandparents how to use video chat apps, preparing job seekers for a 21st-century workforce or helping kids advance their digital literacy.

“For years, we were really freaked out that everybody identifies us as just books, but we’re so much more,” Davies says. “And the reality is we’ve been in the (digital) space long enough now that we’re comfortable saying, ‘Yeah, we are still about books and we’re about all these other things as well.’ So it’s very surprising when people visit libraries today and find out what we’re doing and what we have, because the perception still can be outdated and antiquated.”

The pandemic necessitated a number of innovations that worked around COVID restrictions, and many of those remain. Davies, who lives in Douglas County, recalls checking out a meat-smoking kit from her local library that came complete with recipes and seasonings. She also checked out an outdoor version of the block-stacking game Jenga for the family to play.

“There were just so many ways that the library got really creative on how to provide services to people during the pandemic,” she says.

The pandemic also elevated the role of libraries when it came to digital resources like ebooks, audiobooks, streaming movies and music, notes Sherri Baca, executive director of the Pueblo City-County Library District. She said her district reallocated its 2020 budget to pump up funding to digital vendors, embracing the “library at home” concept that meant buying fewer hard-copy books in order to meet the needs of homebound patrons with digital offerings.

“Readers are reading, but the formats are a little different, which is great,” Baca says. “I think that that’s what libraries are supposed to do, move with the times and be very relevant to our users, and get them what they need when they need it.”

That credo has provided scaffolding for public libraries’ ongoing evolution, a transformation forged in times of a devastating virus and deafening political noise — both challenging factors as library workers face burnout on one hand and, on the other, an invigorating reimagining of their role. Pushing back against the headwinds of censorship, libraries have sought to serve as patches in the social safety net, channels closing the distance between patrons and health care, and myriad other functions — while still navigating the shifting demands for information and entertainment in all its digital and analog forms.

Digital content use was escalating even before the pandemic, and COVID ratcheted the demand even higher. But for the Denver Public Library, there’s still high interest not only in bound books, but also older media formats such as CDs and DVDs, which remain popular among those who may not have access to the latest streaming technology.

“We think that’s an equity issue,” says Michelle Jeske, the city librarian and executive director of the Denver Public Library. “A lot of people still don’t have high-speed internet access or may not have great devices for downloading ebooks or streaming videos. Some people might still have a VCR or a Blu-ray player, so we’re still seeing use of those formats. And that’s why we’re continuing to buy or support that part of our collection.”

The specter of censorship

In any format, library collections nationwide have become the target of challenges — some from individuals, others orchestrated by politically motivated groups that have brought issues surrounding intellectual freedom prominently into the public discourse.

Colorado isn’t without its conflicts, but has been far less affected than many other states. Still, lawmakers in the last legislative session passed a measure designed to reinforce the policies and procedures Colorado’s public libraries employ not only to acquire and use materials, but to deal with challenges to their content. 

James LaRue, executive director of the Garfield County Public Library District, has dealt with more than a thousand such challenges over a career in library management that includes stints as director of the Douglas County libraries as well as with the American Library Association’s Office for Intellectual Freedom. His book “On Censorship” explores the motives behind the challenges, which have come from across the political spectrum, and the dangers of book banning.

“It has gone from the one or two people that get upset by running across something in a library to being more centrally coordinated,” he says, noting that nationally many of the recent objections stemmed from both isolation during the pandemic that pulled some down conspiracy rabbit holes and political strategy aimed at motivating conservatives for the 2022 midterm elections — most often by objecting to books with LGBTQ content. 

“Poll after poll says this is a deeply unpopular view, that 70% of either party is opposed to censorship,” LaRue says. “But why do they keep at it? Because it seems to work. It gets people riled up, and as always in America we are both obsessed with and repelled by sex.”

Although he notes that other states have experienced more frequent challenges, and have seen legislative efforts aimed at even criminalizing anyone who provides access to certain materials, about five states have passed what he calls “anti-censorship legislation.”

“Colorado,” he adds, “is a much happier environment.”

In particular, he notes the new state law’s emphasis on the “request for reconsideration” that challenges must go through that effectively slows the process and prevents knee-jerk reactions. The new law requires that library boards establish a written policy for reconsideration, and lists specific standards that, among several other things, require they consider the perspectives of marginalized groups.

Davies, the state librarian, says that the rancor that spills over from book challenges now appears to have gotten personal. For years, she recalls, surveys on the most trusted professions in America found librarians ranked near the top, along with firefighters. But in the last few years she has been troubled to hear the integrity of her peers disparaged, even if the spitefulness seems less prevalent in Colorado.

“We’re all librarians at the end of the day,” she says, “and so when institutions like the American Library Association are getting challenged, and everybody’s lumping our profession into having this agenda of grooming children and being pedophiles, it’s just been something I never thought I would have seen in this work.” 

The Pueblo district has had a request for reconsideration policy in effect for more than 10 years, and the passage of the new law required them to simply tweak the timeline for how often an item could be reconsidered, Baca says — from once in a 12-month period to once every two years, the most frequent allowed by the law.

Although she welcomes the attention to the issue of censorship, she estimates that in the nine years she’s been with the library system it has received only one or two requests per year for material to be reconsidered.

In Denver, Jeske estimates she sees “zero to one challenge a year — knock on wood.” Even before the new state law, DPL changed its policy to only allow Denver residents to challenge materials to block organized national challenges.

Providing a social safety net

The pandemic proved challenging in many ways, and its aftermath revealed all sorts of societal issues that had always been present but suddenly were exacerbated. Think homelessness, mental health issues and substance abuse, among others. And libraries, particularly in population centers, found themselves nudged to become more engaged when it comes to connecting those in need with social services.

“That’s nothing new, especially for the Denver Public Library being in this urban setting,” Jeske says. “I think the pandemic demonstrated to us and the community how vital we are as a public space and a place of access — for learning, for knowledge, for technology and connection to the world.”

Not to mention for clean water and a restroom.

Since 2015, the Denver Public Library has had at least one social worker on staff to serve that population. That lone hire nine years ago “seemed like a win,” Jeske says, but soon it became clear that one wouldn’t be enough. Now there’s a Community Resources team of at least 10 people, some of them “peer navigators,” people whose experience mirrors those they’re serving.

The team’s training has spilled over to the entire frontline staff so they’re better equipped to handle issues like security, de-escalation, mental health and first aid.

“We’re one of the pioneers in that space,” Jeske says.

Increasing concern over drug abuse at libraries surfaced early last year with a string of suburban Denver library closures over possible contamination from methamphetamine fumes. (There were no reports of patrons affected by exposure.) Contamination became an issue at one branch in the Pueblo district that required action to remediate exposure to the public, Baca says — though fortuitously, the branch was already scheduled to close for renovations. 

But just as libraries have adapted to community needs, they’ve also had to adopt safety measures. In Pueblo, that means installing environmental sensors in the restrooms that monitor the air in real time to detect potential hazards and immediately notify staff.

“A lot of preventative kinds of stuff,” Baca says, “and just being really active in making sure people understand what the library rules are.”

Pueblo’s library system saw another vehicle for meeting the community’s needs. Although most of the district’s facilities are clustered in the city, Baca launched the telehealth pilot in 2,000-population Colorado City, about a half-hour south of the city limits. Kits similar to the ones used in Hugo and elsewhere are available, with the added feature of a hot spot that can provide patrons mobile internet access in an area where service can be lacking — thanks in part to grant money from the Federal Communications Commission during the pandemic.

Pueblo recently received a $250,000 Mellon Foundation grant for a project aimed at collecting digital archives to preserve the local culture and history of areas that may not have the wherewithal to host the material themselves. As the regional hub for this effort, the Pueblo library will be reaching out to communities across southern Colorado to solicit audio, video or photo files that can be uploaded to help maintain the historical record.

She holds out both projects as evidence of the evolving state of public libraries as they match resources with pressing local concerns.

“So it goes back to the social supports,” Baca says. “Where are the gaps? Can the library be relevant?”

Digital literacy, broadband and health

Kieran Hixon suspected something was up when he took part in Gov. Jared Polis’ broadband initiative and learned that rural areas use telehealth at far lower rates than urban centers. The trend seemed counterintuitive, given the scarcity of medical services in rural areas.

A subsequent partnership with the state Office of eHealth Innovation explored melding telehealth services with libraries that, especially in small towns, are considered anchor institutions when it comes to broadband. And it turns out that one of the hurdles to implementing telehealth in those communities is digital literacy. 

Hixon, the rural and small library consultant within the state department of education, saw the gaps and immediately knew libraries could be relevant by combining their core mission — namely literacy, including the digital kind — and their unique ability to provide access to broadband in far-flung locations. He started calling around to small libraries to ask what they thought and found that while some were already hearing about patrons’ health concerns, they didn’t have the resources to assist them. 

“I called this one librarian and she says, ‘People are coming in, and I just don’t know how to help them. And I could sure use help to do it better,’” Hixon says. “I was like, OK, we’re onto something.”  

In partnership with Ashley Heathfield, a telehealth project manager at the Office of eHealth Innovation, Hixon combed data to find the counties with the worst health outcomes that were farthest from medical services. Then they targeted libraries in those counties and sent out an email to see who was interested.

Eventually 17 library jurisdictions, encompassing 24 buildings, signed on to the pilot project, which has been running for less than a year. Early findings include greater use of the in-library spaces than the kits. 

But in Hugo, director Allen began a “soft launch” last spring, and then started spreading the word. Two portable kits have been the most popular, with Allen scanning a barcode just as she would a book to check them out. Patrons normally have 24 to 48 hours to use the kits, though Allen remains flexible. She also fitted a mobile desk that patrons can roll into the library’s board room to use for in-library telehealth appointments with privacy.

Each kit contains a laptop computer with features like headphones with individual volume controls for the hard of hearing and large-print keyboards for the vision impaired, and an ergonomic mouse. It also includes a ring light, scale, blood pressure monitor (including cuff sizes from child to extra large adult), pulse oximeter and forehead thermometer. The kit includes a wireless hot spot to provide an internet connection to a health care provider.

Allen estimates that the portable kits get checked out five or six times a month, a gradual increase as the area’s “very traditional” population becomes familiar with telehealth as an option and gets used to the idea that their library can be a resource to pursue it.

“Getting people to realize that libraries are available for more than just books is changing a thought process,” Allen says. “They still get surprised when you say, ‘Oh, yeah, you can come in and make copies.’ And then you throw in being able to check out a telehealth kit, and they’re like, ‘A what?’ It’s just a whole new thing for a lot of people to wrap their heads around.”

Librarians going … and coming 

As libraries have undergone mind-bending changes, there’s been some evidence of burnout among librarians even as another generation has embraced the job for new reasons.

Davies, the state librarian, says she’s seen signs of burnout particularly among those frontline staff who deal directly with the public. She also notes what appears to be a mass retirement among those in library leadership roles, though it’s unclear whether that’s a response to librarians coming under attack over issues of content, the overarching lack of civility from the public or just demographics naturally thinning the ranks.

“Regardless of why it’s happening,” she says, “it is happening.” 

But she adds that a lot of younger people have been attracted to librarianship, prompting a spike within some programs as students seek advanced degrees in library and information science, because the shifting role of libraries has in some ways recast the profession as social justice work.

“It’s an equalizer in a community,” Davies says. “It serves everybody.” 

Allen, 44, first worked as an auto insurance claims adjuster in California, but about 14 years ago migrated to Colorado when her company moved its call center to Colorado Springs. She eventually moved to Limon after her husband took a job at the correctional facility outside of town.

With a degree in early childhood education, Allen did day care in her home. She often took her own kids to the Limon Memorial Library for story time with library director Lucille Reimer.

Describing herself as “one of those odd introverts that likes people,” Allen soon found that at the library she was completely in her element, and that comfort zone fed an innate desire to help people. It wasn’t long before Reimer, who needed some extra help, offered her a part-time job. So a few days each week, Allen learned that being a librarian involved a lot more than checking out books.

“It’s a service that you’re providing a community,” she says. “And it just spoke to my heart.”

After about a year, the position overseeing the Hugo library opened up. Reimer urged her understudy to apply. Allen hesitated — she didn’t have that much experience. But Reimer convinced her to take a shot, and she got the job.

It’s part-time, like many library jobs in rural areas, but that meant Allen could continue helping Reimer on a morning schedule in Limon before heading over to run the Hugo library in the afternoon. Now, Reimer is retiring and passing the reins in Limon to Katie Zipperer, who has been directing the library’s bookmobile, another crucial tool for serving the 2,500 square miles of Lincoln County.

“We try to do everything we can together,” says Allen, who’s in her third year directing the Hugo library. “So when we make flyers, when we do programs, it’s always the three of us working together. So it’s been great to share resources.”

When she attended CALCON, the annual gathering of library staffers from all over the state, Allen saw the world opening up. She knew she wanted even her tiny facility to be about much more than books, and suddenly she learned that bigger (and better funded) libraries were doing all sorts of things to serve their populations.

“It just opened my eyes,” she says. “When I saw what other, bigger city libraries were doing, I thought, ‘We can do that.’ I was like a blank sheet when I got here.”

While Hugo’s size and budget might be limiting, Allen’s imagination was not. She noticed the array of “tool kits” that other libraries offered — materials for crafts, sewing machines, yoga, even memory resources for Alzheimer’s patients. She went to her board and told them that Hugo wasn’t keeping up. The library could do more.

So she started small, packaging various school materials in backpacks that students could check out. After those started gaining popularity, Allen moved to providing copying services and printing services that could produce brochures, flyers and posters. Word started filtering through town that the library could offer some extras like binding and laminating, printing and faxing — Allen even started providing a notary service.

With the Lincoln County Courthouse nearby, services like those proved particularly popular.

“We’re trying to do small things,” Allen says. “We don’t have tons of room but we can add on services to make things easier for people.”

When it comes to the future, Davies figures that Colorado is “just scratching the surface” in terms of creative ways that libraries can serve their patrons.  

“Ten years ago, we didn’t have a library of things where you can check out tools and you can check out cake pans, and you can check out VR headsets or GoPro cameras,” Davies says. “Whether you’re checking out gardening tools because you live in an apartment, but you have a gardening box, you don’t need to own these things. But how cool is it that you can check it out from the library?”

Type of Story: News

Based on facts, either observed and verified directly by the reporter, or reported and verified from knowledgeable sources.